Refund Policy

Due to the requirement of scheduling an examiner, digital polygraph system, and a specialized testing room, when scheduling a polygraph test appointment (which no other individual or entity can occupy for the test slot scheduled and reserved by the client) the 48 hour cancellation policy will be strictly enforced. 

The policy applies even for polygraph appointments that are scheduled immediately for the same or very next day which are then subsequently cancelled by the client and or examinee for any reason.

The Examinee (the person taking the polygraph) needs to arrive on-time for scheduled appointment. An appointment is considered a “No Show” when the client fails to arrive within 15 minutes of their scheduled appointment without notifying the Examiner that they will be late.

Appointments must be rescheduled with at least 48 hours advance notice.

For those who do cancel >48 hours out, the credit / debit card refunds take up to 16 days to process by the merchant account payment company. Typically they do much better than that, but that is their listed level of service.

Any of the following will result in the complete forfeiture of a deposit:

• Failure of the Examinee to arrive on time for the scheduled appointment;
• Failure to pay the remaining balance at the time of the appointment;
• Failure to reschedule the appointment at least 48 hours in advance (a new deposit will be required to reschedule the appointment); or
• Failure of the Examinee to show up for the scheduled appointment.

 
Updated November 19, 2024